Terms of Use — Buyer

These Terms of Use (hereinafter the “Terms”) define the terms and conditions under which the EyaTickets (opens in a new tab) platform provides its users (hereinafter the “User” or the “Organizer”) with the Platform's Services in Rwanda.

By accessing the Platform or using the services offered by EyaTickets, the User acknowledges having read these Terms and accepts them without reservation. These Terms are supplemented by our Privacy Policy, our Refund Policy and our Cookie Policy, available on the website.

EyaTickets: Platform offering event organization, management and ticketing services, available at eyatickets.com (opens in a new tab).

User: Any natural or legal person accessing and browsing the Platform, whether a simple visitor, an event Organizer or a participant (ticket buyer).

Organizer: Any user offering ticket sales or event registration through the Platform

Services: All services offered on the Platform, in particular event publishing and ticketing management.

Payment aggregator partner: Third-party payment service provider connected to the Platform via API, responsible for handling financial transactions related to ticketing.

Browsing the event catalog does not require creating an account. Purchasing a ticket, however, requires a valid Mobile Money phone number, used both for payment and for ticket delivery (SMS and/or email).

Account creation

Access to certain Services of the Platform requires the creation of an Organizer account. When registering, the User must provide accurate, complete and up-to-date information. The User is solely responsible for the confidentiality of their credentials (username, password, etc.) and for any action carried out on the Platform from their account.

Account deletion and deactivation

EyaTickets reserves the right to immediately suspend or delete an account in the event of a breach of these Terms or a violation of applicable law.

The User may also request the deletion of their account; this operation is final and the corresponding data will be processed in accordance with the Privacy Policy and Law N° 058/2021 relating to the protection of personal data and privacy, in force in Rwanda.

Event organization

The Organizer may publish events on the Platform and freely define the conditions of participation (price, date, venue, number of seats, etc.). EyaTickets does not handle the physical organization of events, nor the provision of on-site services. EyaTickets simply provides an online presentation and registration space.

Ticket purchase

Each ticket is personal and linked to a unique QR code, which must be presented at the event entrance. A confirmed purchase is firm and final: EyaTickets does not accept exchange or cancellation requests initiated by the buyer. Only a cancellation of the event by the organizer entitles the buyer to a refund (opens in a new tab).

Payment and refunds

Payments for the purchase of tickets or related services are handled by one or more payment aggregator Partners to which the Organizer may connect via API. EyaTickets does not durably hold the funds paid by participants beyond the processing required for the transaction.

In the event of a refund, EyaTickets manages the processing of the request in accordance with our Refund Policy (opens in a new tab), in coordination with the Organizer and/or the payment aggregator Partner for the effective return of funds to the original payment method.

The Organizer undertakes to comply with the invoicing and accounting rules applicable in their country of residence and in the country where the event takes place, where applicable.

Communication and promotion

Personal data collected during registration may only be used by the Organizer for the sole purposes of managing the event and communicating with participants, in accordance with our Privacy Policy and Law N° 058/2021 relating to the protection of personal data and privacy (Rwanda).

Payment and fees

We accept the following payment methods: Mobile Money, bank and card payments, through certified payment partners. Payments are processed securely via our platform and third-party payment gateways. Applicable fees, commissions or charges are indicated at checkout or in our pricing documents.
The total amount, including service fees, is displayed before payment is confirmed — no hidden fees are applied after confirmation. If the event is cancelled by the organizer, the refund is processed within 5 to 10 business days to the same payment method used for the purchase.

Invoicing and settlement

The invoicing and payment terms for EyaTickets' service fees are specified when the Organizer subscribes.

Collection and purposes

When using the Platform, the User agrees that EyaTickets collects and processes personal data concerning them (last name, first name, email address, etc.) in order to provide the Services, manage the business relationship, and communicate information relating to the Platform or to events.

Cookies (trackers) may be placed on the User's device for audience measurement, technical operation, personalization and experience improvement purposes. The way cookies are managed is detailed in our Cookie Policy.

Data protection and User rights

EyaTickets undertakes to comply with the regulations in force regarding the protection of personal data, in particular Law N° 058/2021 relating to the protection of personal data and privacy (Rwanda).

The User has, at any time, the right to access, rectify, erase, restrict and object to the processing of their data, as well as the right to lodge a complaint with the National Cyber Security Authority (NCSA), the competent supervisory authority in Rwanda. To exercise these rights, simply contact EyaTickets via the dedicated email address mentioned in the Privacy Policy (opens in a new tab).

These Terms of Use are governed by Rwandan law. Any dispute arising from these Terms or from your use of EyaTickets shall be subject to the exclusive jurisdiction of the courts of Rwanda, unless otherwise required by mandatory legal provisions.

For any questions regarding these Terms, contact legal@eyatickets.com (RINTIO SARL).